| Average Customer Rating: 2.5/5
Total Reviews: 26 |
Rating: 1
great (temporary) picture, but lousy customer service/support
| bought TV on june 23rd 2006. tv died august 19 2006. loved it while it worked, but found many people having the same problems with "green mold" and black streaks. called customer support, and very politely referred me to local shop. they picked up the tv (per philips request) and took it to shop. over a month before the shop can even get somebody to help diagnose problem. another month waiting on parts that are discontinued. finally a different part arrives and doesn't fix, so tech says we need a new screen and quotes repair shop $3000 for screen for a $1700 tv and says many are already on backorder good luck! philips still won't replace tv so went in to BB where i bought the set, and they are exchanging for a Panasonic. philips customer support lied about parts, said they would do nothing until parts had been on order for at least a month, hung up on me because it was 5:00 and i didn't have an order number and part number for a back ordered part (even though the tech in the morning had no problem looking up my info) and all around treated me in an unacceptable manner. sounds like philips has a long way to go before they realize that people won't spend their money where they are not treated as a customer. i know i won't buy anything with a philips logo ever again not because i had a problem with the tv, but because of the lack of "care" from their customer "care" department. |
Rating: 5
i love this tv, i don't know why all the negative reviews......
I have had this tv since March 2006 and love it. The picture is always crisp and clean. It has turned off and rebooted a couple of times while watching it but its back on in about 5-10 seconds. Not really sure why that has happened. The ambilight is great. It really adds to the viewing experience.
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Rating: 2
Great picture while it lasts.....
| I am now on my second TV and the picture is starting to degrade. Hopefully the store extended warrenty works well. I bought the TV in August 2005. The first TV had a sound problems, I lived with it for several months waiting for a software fix. Phillips replaced it after the repair shop had it for 3 months claiming it was a sound board problem. It turns out the second TV had the same problems and phillips finally fixed it with a software patch. The second TV now has issues with ocassionally rebooting, image ghosting, and flashing when showing a white background. I never have liked the ambilight. When we purchased this TV it had the best picture and features available for the price. Phillips service has been poor(lack of any help, and very slow to supply parts), but I have gotten service with out much difficulty, if you can wait for it. |
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