| Average Customer Rating: 3.0/5
Total Reviews: 2 |
Rating: 5
Great Buy
| I purchase my Magnavox plasma tv EDTV from Circuit City. It was a great buy. It was an open box item with the remote and user manual missing. I only paid $1200. But was more impressive with the Magnavox support. The tech support reps are very knowledgeable of there products and walking you through all questions and problems. The clarity and sound the tv are excellent. I had always been a Toshiba electronic customer but was very satisfied with this Magnavox purchase. |
Rating: 1
Magnavox Customer Service sucks
| The day after this T.V. was installed at my house, the sound quit working. I contacted Magnavox and asked told them what was going on with the T.V. they said it must be my DVD player, or my Cable box was broken or both, they told me to try new cables, try a different DVD player, I tried everything they told me. I did ask if I can just take this T.V. back to the store, they said no, and gave me a reference number and told me to contact thier service contractor and he will come out to my house and repair the T.V. they even suggested that maybe I was so dumb that I can not read diagrams and hook up this T.V. properly. It has been a month now that the service contractor has had my Plasma, I have tried calling Magnavox serveral times this last time they told me that the reason why non of thier consumer relations agents have not contacted me is that I am on a list and have not been waiting long enough for it to be assigned to anyone yet, OK if they are that backed up with problem what kind of crap are they selling maybe they should hire a few more agents. Well after being told that I just need to wait my turn, oh yes she did she told me that I should have just taken this T.V. back to the store. I felt like my head was going to explode from anger, I told her that I called them the day it quit working and the service tech told me that I can not take it back to the store that the T.V. warrenty stated that parts and labor are included and that is probably a simple fix you know how hard cables can be and all DUHHH. Now I am sooo very happy that she is now asking me why I didn't take it back and get something else. Well if you want some abuse and a T.V. that doesn't have any sound I say buy this, but if you like to feel good about your ability to hook up 2 cables, and like the experience of enjoying 2 sense Sight and Sound then don't buy Magnavox. |
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