| Average Customer Rating: 1.0/5
Total Reviews: 1 |
Rating: 1
Cool little stereo with a disappointing remote
| We bought this cool piece for our daughter's 12th birthday, and she loves it. The MP3 recorder and the USB input make it a really exceptional choice, especially for a 12-year old. It sounds pretty good, too. The problem with this little wonder is that you have to position the remote about 11 and a half inches from the stereo in order to get it to respond. If the remote has to be that close to the unit in order to work, you are already close enough to operate the controls on the unit, making the remote practically useless. Perusing the instruction manual and user documentation, I've noticed that the manufacturer's support for this product is practically nonexistent. There is no phone number you can call to talk to an RCA tech support person to ask them what the range is supposed to be on the remote, for example. I was going to see if I could verify my hunch that it ought to be sufficient to make the remote useful. But my only option seems to be to pack up the unit and ship it off to a service center in Socorro, Texas, for an exchange, which should arrive back to me in 4 to 6 weeks. The "new" hasn't even worn off of my little girl's stereo, so I'm not going to do that, yet. The unit itself works fine. Why can't they just send me a new remote, or give me someone to talk to who can troubleshoot the problem? I would like to give a top notch review of the unit, but the problem with customer service in this case overwhelms all other considerations. |
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