| Average Customer Rating: 3.5/5
Total Reviews: 24 |
Rating: 2
DVD failed after 8 months
| After about 8 months this unit simply refused to play any DVDs although it will still play audio CDs and VCR tapes. The customer support at Samsung, once I found the right phone number, was very polite and helpful and with the 1 year warranty we're able to send the unit in for repair... although labor and shipping is not covered under the warranty and will end up costing us over 1/3 the product price to get it repaired. Aside from the premature failure the unit did perform acceptably and remote control was easy to program and use with our television from a different manufacturer. However, considering the failure and the cost of repair I don't see us purchasing anything from Samsung in the near future. |
Rating: 1
Stay away from this junk
| This thing's DVD player quit on me in the first few weeks. I returned it for repairs, had to pay the shipping. Came back and worked OK for 3 more months and the DVD player quit again. VCR seemed to work fine. The DVD player quality is not good even with component video cables. I recommend not buying this trash. Right now a rental DVD is stuck in this player and i am trying to get it out. |
Rating: 1
Samsung DOES NOT CARE.
| This unit was a piece of junk. The DVD player quit reading DVDs only a couple months after purchase. I contacted Samsung and they said all you have to do is pay for shipping of the unit to SASCOA, E. Providence R.I. (my nearest repair center)and they will repair the unit and ship it back. There the unit sits. They don't pay for return shipping - you do (they didn't even tell me it was repaired - but they did tell me when I called that "Wow, I'm surprised they haven't sold it on you, they're authorized to do that if it sits for more than two weeks". Samsung didn't care who told me that I only had to pay for one way shipping, SASCOA is very unprofessional and they pretty much told me they don't care about the consumer, they work for Samsung. I will never buy a Samsung product again, no matter what the reviews. Customer service is poor at best. They only want your money, not your return for more products. |
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